Refund policy

UNIFORM SHOP RETURNS POLICY
Updated Exchange & Return Policy:

Change of mind exchange – wrong size:  Uniform items may be exchanged for the same item in another size within 30 days.  Please contact the uniform shop at waniora.uniforms@gmail.com.

Change of mind returns – wrong item:  Uniform items when purchased via our online store may only be returned for a refund within 14 days. Please contact the uniform shop at waniora.uniforms@gmail.com.

Items to be returned or exchanged must be in original, unworn and unwashed condition with all tags and packaging.

Shipping fees charged to cover our transaction and card processing fees will not be refunded. We will not be able to assist with any returns or exchanges that do not meet these criteria. 

Lost items: We are not liable for items lost before pick-up, if pick-up has not occured within 7 days of delivery notification.

Faulty bags, hats or uniforms: In the rare event that a uniform item has a manufacturing fault, please return the item to the school office or uniform shop along with an email to waniora.uniforms@gmail.com stating the problem. Many of our uniform items are covered by warranties and can be easily replaced or refunded. 

School office staff are not able to issue refunds or replace uniforms. 

General wear and tear or accidental damage are not considered manufacturing faults. Refunds and exchanges are for new items purchased directly from the P&C Uniform Shop only (i.e. does not include items acquired second-hand or via other sources).  

Waniora P&C has provided a returns policy beyond the rights provided under the Australian Consumer Guarantee (AGC).   

Thank you